- The customer has the right to return any product in the invoice or the entire invoice within three working days of creating the purchase request and replacement within seven working days of creating the purchase request and according to the terms and conditions.
Receipt of the shipment from the shipping company is considered an acknowledgment by the customer that the shipment is intact and in good condition and has not been opened before receipt.
- Return and exchange includes all items *excluding wet foods*
Unless a manufacturing defect is found in the product.
Different type of product from the same selected company, according to criteria and conditions, namely:
- The product is unused or has some kind of damage (scratching).
Bring the product in its new condition with all accessories in its proper condition.
Sometimes it may be required to bring proof of the validity of the reason for the replacement process
Return shipment method:
Please provide us with the following information:
Name - application number - reason for the return request
By contacting us:
1- On WhatsApp on the following number (00966565665666)
Refund policy:
- Amounts will be returned for orders paid by cash on receipt, Visa / MasterCard, Tamara or any of the electronic payment methods via bank transfer, as Baboonstore.com customer service is provided with the customer's bank information, and the amount will be transferred to the customer upon receipt of the return from On our part, it takes 7-14 working days to receive the amount in the customer's account.
- In the event that payment is made upon receipt and a return is requested, the payment fee upon receipt is not returned
Amendment or change of order:
In the event that you want to modify the order (add or cancel) a product in the order, it is possible to amend the orders in the event that they have not been shipped yet. In the event that the order has been shipped, it is not possible to amend the order that was shipped, and a new order can be made, and the shipping costs for the new order will be borne by the customer.